1. Validity of the General Terms and Conditions of Sale

1.1. The general terms and conditions of sale apply to the legal relations arising between the customers of autolukuabi.ee (hereinafter the Customer) and the owner of autolukuabi.ee – Võtmekeskus OÜ (hereinafter “Autolukuabi”) arising from the purchase of goods.

1.2. The general terms and conditions of sale must not be in conflict with the legal norms in force in the Republic of Estonia, and if necessary (in case of disputes or missing information) these norms have been supplemented.

1.3. In addition to these General Terms and Conditions of Sale, the relationship between the Customer and Autolukuabi is governed by the product information, price list, purchase information of Autolukuabi and established good practices.

1.4. Autolukuabi reserves the right to unilaterally change these terms and conditions and the prices of the products in order to increase the efficiency, competitiveness, further development and reorganization of the product range. Changes and additions to the Terms and Conditions and product prices shall take effect from the moment the specified information appears on the website www.autolukuabi.ee. If the Customer forwarded his order before the changes to the terms and conditions came into force, the terms and conditions valid at the time of forwarding the order shall apply to the Customer, unless otherwise provided by law or these terms and conditions.

1.5. Autolukuabi and the Customer wish to trade through the Autolukuabi’ website www.autolukuabi.ee under the conditions set out in this document. By placing an order on the website of Autolukuabi and making a prepayment, the Customer confirms that he has read the terms and conditions of sale and agrees to them.


  1. Autolukuabi Price List

2.1. The prices of the products sold in the e-shop of Autolukuabi are given in Euros and without delivery costs.

2.2. The delivery price of the goods depends on the delivery method chosen by the Customer when placing the order.

2.3. Autolukuabi reserves the right to adjust prices. If the Customer had submitted his order before the price change took effect, the price that was reflected on the prepayment invoice at the moment of placing the order shall apply.


  1. Shopping cart and ordering

3.1. The Customer's Shopping Cart is created the moment he or she clicks on the “Add to Cart” button.

3.2. Adding a product to the Shopping Cart does not oblige the Customer to buy at once.

3.3. The customer can change the quantity of products in the Shopping Cart and remove them from the Shopping Cart if desired.

3.4. The products in the shopping cart are also available to other Autolukuabi Customers until the order is confirmed.

3.5. To place an order, the Customer clicks on the “Place purchase” button.

3.6. When placing an order, the Customer chooses the method of delivery and payment method he / she prefers and checks the accuracy of the data of the Recipient and the Payer.

3.7. The trouble-free delivery of the products purchased by the Customer depends on the accuracy of the information provided in the order. After clicking the “Submit order” button, an invoice will be automatically sent to the Customer’s e-mail address.

3.8. The sales contract is considered concluded if the Customer has paid 100% of the amount payable on the basis of the invoice to the current account of Autolukuabi via the Paysera payment system within 1 calendar day. The order will be posted when 100% of the amount payable on the basis of the invoice has been received in the current account of Autolukuabi.


  1. Payment for the goods ordered

4.1. Payment is made through the Paysera Payment Center. You can pay securely using a bank link or a credit card.

4.2. Once the Customer has confirmed the order, it will be automatically redirected to the Paysera page for payment.

4.3. The customer can cancel his payment and pay later. The system will automatically send you an email reminder.

4.3. If the Customer has not paid the invoice within 1 calendar day from the confirmation of the order, Autolukuabi shall consider it to be the Customer’s wish to cancel the purchase and Autolukuabi will cancel the order.


  1. Delivery and handover of products

5.1. After the entry into force of the Agreement in accordance with clause 3.8 of the Terms and provided that clause 1.5. is fulfilled, the products will be delivered to the Omniva parcel machine chosen by the Customer.

5.4. Avoidance of delays and misunderstandings in the delivery of goods depends on the accuracy and correctness of the information provided in the order. Autolukuabi is not responsible for delays in the delivery of products and misunderstandings if the delay or misunderstanding is due to the inaccuracy or incorrectness of the information provided by the Customer when placing the order.

5.5. In the event of a change of destination, Autolukuabi asks the Customer to notify of the new data as soon as possible. If the goods have already been posted, it is no longer possible to change the destination.


  1. Cancellation of the order and return of the product

6.1. Autolukuabi has the right to cancel the Customer’s order if the invoice has not been paid within 1 calendar day or within the payment deadline requested by the Customer.

6.2.  If the goods do not fit or do not meet the Customer's expectations, he is the entitled to return them within 14 working days from the receipt of the goods. The returned goods must be undamaged, unused, labeled, in the original packaging and properly packed. The money for the returned goods will be refunded to the Customer's bank account within 2 working days, but, in any case, no later than within 30 working days from the receipt of the goods by Autolukuabi. Aiming to return the goods, the Customer shall send a corresponding notice to the e-mail address info@autolukuabi.ee

6.4. The costs of returning the goods shall be borne by the buyer.

6.5. The costs of returning the product shall be paid by the buyer to the usual extent, unless the delivered item does not correspond to what was ordered.

6.6. If the Customer wishes to exchange the returned product for another product or another size of the same product, the Customer shall pay the postage for the returned product. Autolukuabi pays a one-time postage for posting a new replaced product. The buyer shall pay for each subsequent exchange.

6.7. Autolukuabi will bear the cost of return if the goods are damaged, which could not be identified by external inspection and which did not occur when the package was opened, or if the goods were not what was ordered.

6.8. If the returned product has deteriorated and the deterioration is caused by circumstances not caused by Autolukuabi but as a result of improper use of the product, Autolukuabi has the right to offset the decrease in the value of the product with the amount paid by the Customer for the product.


  1. Warranty and return of non-conforming products

7.1. Pursuant to the Law of Obligations Act (VÕS, Chapter 11, Section 218 (2)), the Customer has the right to file a claim within two years from the receipt of the goods. A defect that occurs during the first six months is presumed to have existed at the time of purchase and the nature of the defect must be determined by the seller.

7.2. If the defect is of a technological nature, the Customer may request the product to be repaired or the product to be replaced if repair is ineffective or impossible. A refund may be demanded if replacement within a reasonable time has not proved possible due to the lack of a suitable product (VÕS, Chapter 11, Section 222 (1)).

7.3. In the event of an unexpected defect, the Customer must send an e-mail to info@autolukuabi.ee with the following information: Customer’s name and contact details; the date on which the complaint was filed; if there is a defect in the product, please add photos; Claim to Autolukuabi; invoice number, if possible, add a copy of the invoice.

7.4. Autolukuabi is not responsible for:

7.4.1. Damage to the product due to the Customer’s fault or negligence

7.4.3. for the natural physical wear and tear of the product during normal use.


  1. Liability and force majeure

8.1. Autolukuabi shall be liable to the Customer for the damage caused by Autolukuabi by violating these terms and conditions in the cases and to the extent provided by the legislation in force in the Republic of Estonia.

8.2. The Customer shall be liable to the Key Center for the damage caused by the Customer by violating these terms and conditions in the cases and to the extent provided by the legislation in force in the Republic of Estonia.

8.3. Neither party shall be liable to the other party and its conduct shall not be deemed to be in breach of these Terms due to delay or non-performance of any of its obligations unless the cause of such delay or non-performance was beyond the control of that party (force majeure).

8.4. Autolukuabi shall not compensate for the moral damage that may be caused to the customer by changing the delivery times, prices and other conditions within the framework of these conditions.

8.5. Autolukuabi shall not compensate the Customer for the costs arising from the fact that the Customer has assumed obligations to third parties (independent of Autolukuabi) under conditions that are in conflict with these terms and conditions.

8.6. Autolukuabi shall not compensate the customer for unused opportunities that have occurred as a result of changes in delivery times, prices or other conditions.


  1. Other conditions

9.1. Autolukuabi uses the personal data provided by the Customer only aiming to fulfil the Customer’s purchase order. The data is treated confidentially and is not disclosed to third parties, except if the method of delivery chosen by the Customer so requires or in cases prescribed by law.

9.2. Autolukuabi reserves the right to send the Customer information about new products and special offers if the Customer has subscribed to the newsletter of Autolukuabi. The customer has the right to request the deletion of their data from the database of Autolukuabi.

9.3. In matters not regulated in these terms and conditions, the Customer and Autolukuabi shall be guided by the legislation in force in the Republic of Estonia and other acts regulating the relations between the parties.

9.4. Disagreements and disputes arising from the fulfilment of these conditions shall be settled by the parties primarily through negotiations. If such disputes arising from the Agreement cannot be resolved through negotiations between the parties, both the Customer and Autolukuabi have the right to apply to the Consumer Protection Board or to a court to protect their rights.

9.5. Võtmekeskus OÜ is the chief processor of personal data, your company forwards the personal data necessary for making payments to the authorized processor Maksekeskus AS.


  1. Final provisions

10.1. Estonian law applies to these order conditions and the purchase and sale agreements of Autolukuabi e-store. If any provision of the order conditions is void, the validity of the rest of the order conditions or the sales contract shall not be affected. An invalid provision is replaced by the legal provision that is legally and economically closest to the invalid provision.